Please note that the below information is not applicable to employers sitused in the state of New York. There is a specific Helpful Resources section for NY-sitused employers that can be reached via the navigation bar at the top of the screen or by clicking this link.
Helpful Resources for Employers
Administrative Resources
Administration Manual
(9.37 MB)
Your go-to source for information. Provides information on all aspects of your benefit plan, including Enrollment, Billing, Claims, etc.
Your go-to source for information. Provides information on all aspects of your benefit plan, including Enrollment, Billing, Claims, etc.
Self Bill Premium Calculation Guide
(63.18 KB)
Provides how-to example when calculating self-bill premiums
Provides how-to example when calculating self-bill premiums
eAdministration: Quick Reference guide for List Bill Customers
(317.36 KB)
Are you a list-bill customer? Here is a quick hit guide to answer your system questions about eAdministration.
Are you a list-bill customer? Here is a quick hit guide to answer your system questions about eAdministration.
eAdministration User Guide
(4.21 MB)
System guide to using eAdministration for billing, reporting and form look-up.
System guide to using eAdministration for billing, reporting and form look-up.
Deep Dives with additional detail
Conversion
(454.67 KB)
Evidence of Insurability
(424.20 KB)
Life Insurance Portability
(84.84 KB)
List-Billed Customers
(81.78 KB)
Long-Term Disability Portability
(92.50 KB)
Maternity Claims
(366.90 KB)
Self-Billed Customers
(105.71 KB)
Waiver of Premium
(136.62 KB)
For Disability members
Short Term Disability Member Welcome Brochure
(533.71 KB)
Evidence of Insurability Overview
(314.63 KB)
Long Term Disability Member Welcome Brochure
(495.36 KB)
Virtual Training Video Resource Library
Self-Bill Customers:
- Navigate and use your Self-Bill Template (2:05 video)
- Manage Self-Bill Template Errors (2:06 video)
- Pay your monthly Self-Bill Invoice (2:24 video)
- Sign-up for Automated ACH bill payment (1:49 video)
- Evidence of Insurability Processing (2:18 video)
- How to Calculate Long Term Disability Premium (2:26 video)
List-Bill Customers:
- Add enrollment through the Financial Protection eBill Portal (1:04 video)
- Update enrollment through the Financial Protection eBill Portal (1:50 video)
- View, update and pay your list-bill invoice (1:09 video)
- Process enrollment above Guarantee Issue (1:41 video)
- Sign-up for Automated ACH bill payment (1:49 video)
Forms Access:
- Access the Forms Library (0:59 video)
Customer Reporting:
For Life members
Life Member Welcome Brochure
(563.98 KB)
Evidence of Insurability Overview
(314.63 KB)